Refund policy
Refund & Return Policy
Eligibility We accept return and refund requests within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items The following items are not eligible for return:
- Items damaged due to misuse or normal wear and tear
- Items returned without prior authorization
- Digital products or downloadable content
How to Request a Refund To initiate a return or refund, please contact us at contactus@powergadgethub.com with:
- Your order number
- A description of the issue
- Photos of the item (if damaged or defective)
We will respond within 2–3 business days.
Refund Process Once your return is approved, refunds will be issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the item arrived damaged or defective.
Damaged or Defective Items If you received a damaged or defective item, please contact us immediately with photos. We will arrange a replacement or full refund at no additional cost to you.
Wrong Item Received If you received the wrong item, contact us and we'll make it right with a replacement or refund.
Cancellations Orders can be cancelled within 24 hours of placement. After that, the order may have already been submitted to our supplier and cannot be cancelled.